Frequently Asked Questions

Q1.  Can we visit your cake studio?

A.  We are located in a private cake studio in Decatur, GA.  We are not open to the public, but we would love to meet you either in person or over the phone.  To setup a short phone consultation, please fill out our PCD Inquiry Form.

Q2.  Do you offer cake tastings?

A.  Yes, we’ll bring the cake to you.  First, you'll need to fill out our PCD Inquiry Form to setup a brief phone consultation.  There is a minimum order amount of $500 minimum to setup an in-person tasting.  We offer up to 3 flavors and fillings. Please check our Flavors section.  Also, we recommend having no more than 2 or 3 people at your tasting.  We charge $40 for a cake tasting, but the monies will go towards the total balance of your cake if you decide to book with us.  The cake tasting fee is non-refundable.

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Q3.  How much is a cake?

A.  Prices will vary depending on the dessert, design, flavor, and event location.  Please see the Pricing section for more details.

Q4.  Do you charge a delivery fee?

A.  Yes, we deliver and setup all of our cakes to ensure your cake arrives to the venue in perfect condition.  There is a delivery fee of $40 within 20 miles of our cake studio.  Beyond that perimeter we charge $5/every 5 miles.

Q5.  How far in advance do I need to order my cake?

A.  We ask that you book at least 21 days in advance of your event.  We may not be able to accommodate orders with less than 21 days notice.  Please fill out our PCD Inquiry Form to setup a phone consultation.

Q6.  Do you charge a deposit?

A.  Yes, there is a non-refundable retainer, which is 50% of the total balance.  The deposit reserves the date for your event.  The remaining balance will need to be paid 14 days prior to your event.  If you are booking within 14 days of your event, then you will need to pay the entire balance.

 

Q7.  What are cake pops or cakesicles?

A.  Cake pops and cakesicles are a combination of cake and frosting covered in chocolate.  our cake pops are round and are usually on paper lollipop sticks.  Cakesicles are larger and have more surface area for decorating, and are attached to either wooden or acrylic popsicle sticks (they are approximately the size of a frozen Magnum ice cream bar).  Please see our Gallery for examples.

Q8.  Can you accommodate guests with food allergies?

A.  We do offer nut-free desserts, as well as, a limited menu of gluten-friendly desserts.  Please see the Flavors section.

Q9.  How can I order/setup a consultation and what should I expect?

A.  The first step is to fill out our PCD Inquiry Form to setup a short phone consultation.  Phone consultations are usually 15-20 minutes.  The Form is comprehensive and will give us a better idea of your event and style.  During the consultation, we will review the Form, provide you with a quote, and address any questions you may have.

 

Q10.  I'm having a difficult time visualizing what my cake will look like.  Do you provide sketches of your designs?

A.  Yes, we provide a rough black and white sketch of our designs with 2 stipulations:  The Total Balance of the order has to be $240 or greater and the Event Date has to be greater than 21 days.  Concerned about our esthetic?  Please check our Gallery or check out our most recent work on Instagram.

Did we miss one of your questions?  Please email us at: info@platinumcakedesigns.com

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